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维易科精密仪器国际贸易(上海)有限公司

现场服务工程师 Field Service Engineer

  • 7.2万-13.2万/年
  • 上海
  • |
  • 3年以上
  • |
  • 本科
  • |
  • 全职

职位诱惑: 年终奖金,年度旅游,五险一金,技术领先

发布时间: 2017-01-13发布

职位描述

Delivers on-site services such as :

  • Installation and planning (site planning, site inspection, installation)
  • Troubleshooting, Problem resolutions, repairs, fixes
  • Upgrades, perform engineering changes
  • Calibrations
  • Preventive maintenance
  • Conducting customer training
 
Performs timely problem site management such as :
  • Triggering alert process appropriately to prevent excessive customer anxiety.  Proactive communication, including negotiations on alternative solutions, and tracking of activities till problem resolution is complete.
 
Develops an effective working relationship with customer through :
  • Advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., that my effect the operation of the system.
  • Understanding the current and future operational support needs of the assigned customers.  Having close communication with customers to ensure maximum operational reliability of their systems.
 
Be an effective member of the service team through :
  • Submitting timely Weekly Time Sheet and Field Maintenance Report
  • Proactive communication with the account team/management about customer activities.  Updating and communication of customer support plans and requirements.
  • Creating/maintaining account file and updating customer information timely.
  • Getting feedback on customer satisfaction and acting on concerns by frequent contacts with assigned customers.
 Improves personal expertise and effectiveness by :
  • Becoming familiar with Veeco Service Support Process and Alert/Escalation System
  • Attending necessary training to increase competency in assigned technology and to increase productivity and professionalism.
  • Practicing teamwork within country, region and across disciplines.
 
Develops good work practices in :
  • Completing Weekly Time Sheets and Field Maintenance Report to account for time, expenses, inventory billing, etc.
  • Following all required safety practices, as defined by Veeco and/or the customers’ site safety code.
  • Fully accountable for assigned company assets, including laptop, tools, test equipment, service inventory, etc.
 
Attends all service meetings as assigned.
 
Undertakes any other duties as may be assigned by Service Manager and/or Country Manager.

职位发布者

Emilie Qian

7天

简历处理用时

100%

简历及时处理率

维易科精密仪器国际贸易(上海)有限公司

维易科精密仪器国际贸易(上海)有限公司

领域: 智能硬件,能源控制

规模: 0-50人

主页:

工作地址:

上海市浦东新区金领之都-43号楼

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