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应用材料中国有限公司

Senior Technical Product Support Engineer

  • 30万-42万/年
  • 上海
  • |
  • 10年以上
  • |
  • 本科
  • |
  • 全职

职位诱惑: Broad product view, advanced technology exposure,English working environment with Global team

发布时间: 2016-04-05发布

职位描述

Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
Key Responsibilities

  1. Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.  Responsible for  product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues.
  2. Drives  Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.  
  3. Provides Alpha Site support of Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
  4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
  5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.  Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
  6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  7. Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  
  8. Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers.  Enhances local team product technical knowledge by frequent knowledge transfer from  BU to the account.

Functional Knowledge
  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving
  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills
  • Communicates difficult concepts and negotiates with others to adopt a different point of view
 
  • Bachelor's Degree
  • 7 - 10 Years of Experience
  • Fluent English skills 

职位发布者

AMAT HR

7天

简历处理用时

95%

简历及时处理率

应用材料中国有限公司

应用材料中国有限公司

领域: 智能硬件,移动手持,工业控制

规模: 500-1000人

主页: http://www.appliedmaterials.com

工作地址:

上海市浦东新区张东路1388号

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