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睿初科技(深圳)有限公司

Customer Support Engineer

  • 12万-15.6万/年
  • 北京
  • |
  • 应届生/在校生
  • |
  • 本科
  • |
  • 全职

职位诱惑: 年终奖金,五险一金,福利好,成长空间大

发布时间: 2016-09-14发布

职位描述

Location:Beijing, SHA ,Wuxi, Nanjing, Xi’an
 
Department:Customer Support
 
Vancancy:10
 
 
Job Description
1. Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
2. Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
3. Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
4. Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
5. Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
 
Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
6. Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
7. Can work flexibly, can accept overtime working, able to work in shift schedule (12 hours, day or night).
8. Have initiative to communicate with colleagues and learn from them.
9. Can accept manager/leader’s arrangement based on company business needs.
 
Education Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
 
Personal Skills
· Good English language skills both verbal and written.
· Knowledge of safety procedures required.
· Technical diagnostic and off line analysis capability.
· Analysis techniques and tools
· Analyzing capability, Analysis techniques and tools, could defines and analyses more complex problems.
· Network to support difficult problems
· Professional interaction in customer environment.
· Good team player who is committed to the success of ASML.
· Motivated, pro-active, self-driven and flexible.
· Highly stress-resistant.
· Team work player, with flexibility to support others on difficult problems.
· Sufficient oral and written English level
 
 
 
 
 
 
Other · Flexibility to travel if needed.
Information

职位发布者

朱虹

HR

7天

简历处理用时

100%

简历及时处理率