IT Helpdesk Engineer

Working Location:Gui’an
- Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software independently. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP and other systems independently. Install and troubleshoot computer peripherals for users independently (such as printers, scanners, etc.).
- Create and maintain an inventory for company IT assets (such as computers, monitors, phones, mobile phones, tablets, etc.) and create business plan forecasts.
- Should be aware of ITIL process of incident, change, problem, service request and related activities like spare and buffer stock management.
- Should have good expertise on remote support tools, McAfee, PGP, DLP, MS office and outlook.
- Experience with MS SCCM maintenance, be able to create/modify/distribute the desktop images and software with SCCM.
- Write the IT FAQ, operation guide, procedures based on the IT helpdesk support work.
- Perform other miscellaneous duties as directed by Line Manager.
- Support local network.
 
MINIMUM REQUIREMENTS:

- Associate degree and above in IT or non-IT related Bachelor degree with 1 years’ experience as an IT administrator.
- Good oral and written English.
- Good service attitude and awareness on IT support