Field Application Engineer (Intern)

There will be two main areas of responsibility: internal and external product support.
The internal product support will focus on:

• Product demonstration for customer use-cases
• Internal Alpha tests
• Travel to RAPID division may be required
                   

The external product support will focus on resolving both software and hardware related issues for customers.

• Provide support at the customer site to trouble shoot s/w and h/w issues
• Support for pilot tools and customer production ramp up
• to build strong relationships with the customer
• to provide feedback back to Division on customer use cases and ideas for product improvement
• Travel to customer sites will be required

For both internal and external support, the employee is expected to document test results and lessons learned in BKMs (Best Known Methods), training documents, or Demo, Alpha, or Beta reports.  Clearly and correctly identify the problem statement and communicate the problem and progress updates to all relevant parties, including the customer, Engineering, Marketing, Sales, Service, and Applications.  The employee may also be responsible for publishing papers at industry symposiums or in technical journals.
To achieve satisfactory results, the employee is expected to work closely with many other function groups including Engineering, Sales and Marketing.  The employee is also expected to work closely with external customer engineers; when doing so, the employee must represent KLA-Tencor in a professional manner that will build trust and long lasting working relationships. 

Preferred Qualifications
Master or Doctor in a technical field 
The individual must have excellent communication, organization, analytical and interpersonal skills.  The individual must also be self-driven, yet a strong team player.
The individual must be able to communicate in English through email, conference calls and face-to-face meetings. 
Verbal and written communication skills in Korean, Japanese, or German are a plus but not a requirement.
Some experience with C++ or MATLAB is a plus