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美施威尔

客户服务工程师-Customer Service Engineer - Tier1

收藏职位
  • 我要分享
  • 10万-15万/年
  • 上海
  • |
  • 3年以上
  • |
  • 本科
  • |
  • 全职

职位诱惑: 五险一金,年终奖金,交通补助,节日礼物,年度旅游,成长空间大

发布时间: 2017-08-27发布

职位描述

Job Requirements: 

  • Understanding Semiconductor environment and safety processes
  • Have relative safety training in construction site/ factory
  • Can read and understand English version equipment manual
  • Follow instructions from customer site supervisors with regards to daily schedules and customer install procedures      
  • Can accept work shift or compressed work shift as customer site supervisors requirement
  • Manage toolset/documentation/spare parts in order regularly with direction from customer
  • Customer  equipment installation and troubleshooting:
    • Evaluate and diagnose problems and make appropriate repairs
    • Acquire sufficient knowledge of new and established products and processes
    • Analytical thinking provide the information to enable effective trouble shooting
    • Helicopter-view anticipate on possible issues on the progress of the install
    • Ambassador role represent OEM at the customers site in a professional way
    • Communicative skills handle customer matters & request in a professional way
    • Clear reporting written technical reports on daily base to various stakeholders in organization
 
Behavioral & Technical Skills
  • Ability to pay attention to details, and willingness to learn and adapt to your surroundings
  • Ability to provide exemplary customer service
  • Organizational skills, initiative, and self-discipline
  • Comfortable interfacing with members of various departments
  • Flexibility to work various shifts (days/nights/weekends), overtime, holidays or stand-by
  • willing to travel to Domestic and International locations
 
  • Hands on skills and knowledge in electronics or mechanics
  • Most of time inside the clean room working with mechanical and electrical equipment.
  • Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
  • Willingness and ability to follow procedures and adhere to safety protocol
  • Basic computer skills and internet access
  • Sufficient oral and written/reading English level

职位发布者

mw zander

HR

7天

简历处理用时

91%

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