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应用材料(中国) 有限公司

设备工程师 / Customer Engineer

收藏职位
  • 我要分享
  • 20万-40万/年
  • 南京
  • |
  • 5年以上
  • |
  • 本科
  • |
  • 全职

职位诱惑: 年终奖金,五险一金,福利好,老板nice,股票期权,技术领先,成长空间大,通讯津贴,交通补助,技能培训,节日礼物

发布时间: 2018-02-07发布

职位描述

  • Job Family Definition:
  • Addresses and solves customer problems and issues as well as performs onsite maintenance and upgrades on the set of complex equipment and systems.
  • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
  • Management will supervise field operations personnel and/or site managers on day-to-day operations as well as setting the service delivery strategy with product groups and sales.
  • Collaborates with functional heads on the development of global processes and start-up requirements.
  • Designs business processes and strategies.
  • Responsible for performing the installation and warranty planning, execution and control of assigned sites or regions.
  • May be responsible for overseeing all the Field Service issues in one or more sites or all the sites in one or more regions.
 
  • Key Responsibilities:
  • Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.  Performs startup activities through Tier II with limited support.  Able to complete qualifications with minimal assistance.
  • Completes quality repairs.  Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.  May initiate or participate in projects to drive down costs or increase uptime.    Ability to carry out action plans and report findings.  Verifies operational quality of system equipment.
  • Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.  May identify procedural issues.
  • Can perform most retrofits on equipment.  Assists in process issues.
  • Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
  • Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area.  Demonstrates strong interest and knowledge of the customer’s business.  Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.  Is consistently able to operate in high pressure or ambiguous situations.  Solicits customer feedback.  Understands the impact of various actions/decisions on the account.  Is aware of potential dissatisfies and escalates as appropriate.  Develops and executes corrective action plans.
  • Performs BKM’s.  Actively engages in the use of knowledge management systems.  Complies with all IP guidelines.
  • Complies with all safety procedures and consistently demonstrates safety as a value.
 
  • General Profile:
  • Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
  • Completes work with a limited degree of supervision
  • Likely to act as an informal resource for colleagues with less experience
 
  • Functional Knowledge:
  • Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area
 
  • Business Expertise:
  • Uses knowledge of how the team integrates with others to accomplish the team objectives
  • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
 
  • Leadership:
  • Provides informal guidance and support to more junior team members
 
  • Problem Solving:
  • Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
 
  • Impact:
  • Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency
 
  • Interpersonal Skills:
  • Explains technical information within the team
 
  • Education Background:
  • Bachelor Degree / Associate's Degree/College Diploma
 
  • Experience:
  • 5-10 years of experience

职位发布者

Steven Jiang

HR

7天

简历处理用时

96%

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