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亚舍立半导体

Product Support Engineer

收藏职位
  • 我要分享
  • 20万-30万/年
  • 上海
  • |
  • 5年以上
  • |
  • 本科
  • |
  • 全职

职位诱惑: 五险一金,年终奖金,福利好,年底双薪,技术领先,通讯津贴,交通补助,技能培训

发布时间: 2018-10-31发布

职位描述

Responsibilities:

  • Provide system-level electro/mechanical expertise to field service personnel and customers for troubleshooting design or field-based critical equipment problems and providing on-site support for new product installs, machine down, upgrades and retro-fits. Communicate by phone, email and travel.
  • Coordinate factory resources to resolve field problems as quickly as possible, including leading cross-functional teams working toward solutions of difficult technical problems.
  • Enhance our field and customer relationships. Visit customer sites on periodic basis to better understand equipment/preventative maintenance issues. Share data and Best-known practices, and establish Fab SPC baselines.
  • Manage and document escalations through Insight. Follow up with the appropriate functional group to ensure timely closure on open technical issues whether hardware, software, after-market, etc.
  • Produce troubleshooting matrices that enable field service engineers to follow a systematic approach to localizing and resolving a common problem.
  • Work with field service and our reliability-engineering group, provide customer data (MTBF, MTTR) for factory continuous improvement, quality assurance, warranty reduction, and other factory programs.
Qualifications:
  • Bachelor degree in electronics and above 5 years related experience or equivalent;
  • Axcelis implanter experience is a plus;
  • Demonstrated excellent communication skills and ability to manage activities to committed deadlines;
  • Skilled at Customer service, Microsoft Products and general computer skills, Enterprise software;
  • Knowledge of Customer Focus, Semiconductor Equipment/parts;
  • Read, write, comprehend and speak English sufficiently well to perform job functions;
  • Flexible to work any assigned shift and/or extended hours;
  • Able to travel domestic and international.

职位发布者

Jasmine Liu

HR

7天

简历处理用时

100%

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