技术服务工程师 - 纳米科学部（北京/上海）

Key Responsibilities
 
•To install up to 75% of company product, installations completed on time and minimise defects in line with current KPIs.
•Working autonomously, often abroad on established customer base.
•Expected to have a 75% to budget installations record.
•Interacts mainly with established customers and internal teams.
•Gains on site customer acceptance of product at least 90% of the time.
•Involved with customer training to acceptance level mainly on standard product.
•Works with suppliers to ensure sites are prepared.
•Reports quality issues using correct procedures.
•Carries out site risk assessments.
•Responsible for personal development.
 
Person Specification – Essential requirements unless stated
 
Education / Qualifications:
•University degree in physics or related area
•Good English skill in writing and oral communicating with colleague
•Good knowledge for office software
•Prefer to good knowledge of cryogenics (low temperature) and superconducting magnet
•Prefer to good knowledge of Labview, C++ and Visual Basic
•Prefer to have good knowledge of electronic and mechanical skill
•Prefer to have few years working experience in service sector or academic area
 
Professional Skills/ Abilities:
•To be able to travel domestically/internationally frequently and working under pressure (75% of working hours at customer sites expected) keep good and timely communication with customer
•Install most of OINS products
•Provide the best service/support to customer on daily basis offer the training to customer regularly to be able to work independently
•Good team player
•Good time planning and submit the report regularly.
 
Personal Qualities:
Integrity
•Personal Impact - Actively listens to, and seeks to understand, the perspective of others. Constructively deals with conflict. Adapts style to suit the situation.
•Developing Self - Demonstrates a genuine intent to improve own behavioural and technical skills appropriate to the business. Seeks opportunities to develop and to take on new responsibilities and challenges. Continues to learn and keeps abreast of professional developments
Inspiration
•Teamwork and Co-operation - Develops positive, open relationships and shares knowledge between teams in order to solve problems and to achieve business goals. Supports team members by understanding roles, tasks and responsibilities necessary to achieve success.
Responsibility
•Customer Focus – Identifies and understands the needs of both internal and external customers. Responds positively to those needs. Seeks to exceed the expectations of existing and future customers.
Working Smarter
•Planning - Identifies priorities and actions to deliver results that meet agreed objectives. Communicates these to the appropriate people. Monitors progress and adapts plan accordingly.
•Analysing & Deciding - Identifies and acquires relevant information in order to understand an issue, situation or problem.   Analyses and interprets it.  Generates a range of potential solutions, establishes their associated risks and consequences.  Determines and commits to the most appropriate course of action. 
Agility
•Being Flexible - Recognises change and adapts quickly to new ways of working. Maintains effectiveness in order to deliver the desired results.
Will to win
•Being Proactive - Constantly strives to perform well, in order to meet objectives. Constructively challenges the way things are done. Adapts style to suit the situation. Initiates actions that help to develop the business.