客户支持专员-韩语

⚫ Key responsibilities 主要职责
1. Responsible for interfacing with customers, company sales and/or service representatives
to handle a variety of pre-sales or post-sales functions (service repair or calibration etc.), to
ensure complete customer satisfaction as well as to meet service/sales targets and quality
operation metrics.
2. Develops, maintains and positions customer relationships; has the authority to substantially
affect the relationship between the company and a customer from a financial or product
standpoint.
3. Coordinates with various functions within the company to ensure customer requests are
handled appropriately and in a timely manner, in compliance with company policy and
government regulations.
4. Completes in-depth research and analysis of information to resolve complex customer
issues and needs while utilizing multiple systems and various resources. Accurately enters
service/sales quotes and orders and manages them through completion.
5. Proactively resolves customer order issues for Production, Scheduling, Shipping and
Invoicing.
6. Prepares accurate documentation to meet customer, country, and/or financial requirements.
May determine the validity of warranty claims with customers and can schedule repair
resources if needed. Must have the ability to recognize and initiate add-on business
opportunities.
7. Responds willingly to the demands of the moment and adapts easily to the rapidly changing
business and cross culture environment.
8. Handle customer incoming calls about service/sales orders & basic technical support.
9. Comply with company’s policy and rules on business ethics.

⚫ Job requirements (education or experience and skills required to be able to perform
this job): 岗位要求（学历，经验或必要技能等）
1. A recognized College Degree 大学学历
2. Business knowledge on service and/or international and domestic business 了解维修和/或
国际进出口及国内贸易
3. Minimum one year experience on sales order management or relevant 销售订单管理或相
关经验
4. Good computer skills, Oracle experience preferred 良好的电脑技能, Oracle 经验优先
5. Detail/customer oriented and good time management 客户优先, 良好的时间管理
6. Excellent telephone communication skills 电话沟通技巧
7. Fluent Korean is a plus, Chinese & English is must 韩国语优先，中英文优秀